Case Study: Streamlining User Access Management at TechSolutions Ltd

TechSolutions Ltd. is a renowned technology company in the UK that recently encountered significant challenges in user access management. Boasting an extensive network with over 5,000 employees interacting across various IT systems, the company pinpointed vulnerabilities and security threats related to granting, revoking, and adjusting access.

This case study underscores the specific dilemmas faced by TechSolutions and the strategies they employed. Their actions culminated in a dramatic overhaul of their access management, optimizing procedures, and amplifying their internal security measures.


TechSolutions Ltd., a trailblazer in the UK’s tech arena, grappled with the intricacies of managing user access throughout its extensive network. With their employee base surging past the 5,000 mark and multiple IT systems in play, they battled inefficiencies concerning the assignment, withdrawal, and alteration of access. Service accounts, often relegated to the back burner, exacerbated issues surrounding privileged access management. Moreover, a structured process for recertifying user access was conspicuously absent.

The Challenge:

  1. Provisioning Access: Fresh recruits endured prolonged waits to gain the essential system access, which hampered productivity.
  2. Revoking Access: Systems remained accessible to employees who had left, posing a security threat.
  3. Access Alterations: Role transitions among employees led to access change delays.
  4. Privileged Access Management: Ambiguities regarding individuals with elevated access rights hinted at potential security lapses.
  5. Service Account Management: Often, these accounts sprouted spontaneously, devoid of a transparent audit trajectory.
  6. User Access Recertification: Absence of a dedicated procedure meant no guarantees that users possessed only the vital and relevant access.

The Solution:

  1. Automated Access Provisioning: Deployed a system offering automatic access based on preset roles, enabling new hires to start their roles without delay.
  2. Immediate Access Revocation: Merged HR exit protocols with the IT access cessation system, ensuring immediate access suspension upon an employee’s exit.
  3. Simplified Access Alterations: Role changes initiated an automated system that fine-tuned their access privileges, reducing inefficiencies.
  4. Centralized Privileged Access Management: A unified dashboard was set up to oversee privileged access, with pivotal systems being monitored for unauthorized endeavors.
  5. Audit Service Accounts: An exhaustive audit of all service accounts was conducted. Moreover, a mandate for periodic audits and necessary documentation for new account creation was established.
  6. Periodic User Access Recertification: Rolled out a biannual review, mandating managers to verify or modify the access credentials of their team members.

The Outcome:

In a matter of months, TechSolutions Ltd. witnessed a staggering 60% dip in access-related grievances from their staff. The IT division reclaimed around 30 hours each week, which was earlier consumed in manual access regulation. Furthermore, for the first time in a long span, the firm reported no security breaches arising from internal access mishandling, bolstering their internal security stance.

Key Insights:

  1. Automation Reigns Supreme: Refining processes, like access provisioning and revocation, can usher in marked operational efficiencies.
  2. Consolidated Oversight is Crucial: This is particularly true for privileged access and service accounts, where a single lapse can wreak havoc.
  3. Recertification is Crucial: It’s pivotal in ensuring apt access, with routine check-ins forestalling probable security breaches.

Wrapping Up:

TechSolutions Ltd. epitomizes the transformative power of a meticulous review of user access management. Their odyssey emphasizes the paramountcy of contemporizing access management frameworks, ensuring they resonate with a business’s dynamic requisites.


Image post: storyset | Freepik (banco de imagens)


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